Privacy Policy

1. Introduction

Eyekron AI ("Eyekron," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our products (such as Smart Voice Agent), or engage our custom software development services.

2. Information We Collect

We collect information that you provide directly to us, including:

• Contact information (name, email address, phone number)
• Business information (company name, industry, role)
• Project requirements and specifications for custom AI solutions
• Communications you send to us (inquiries, consultations, support requests)
• Account information when signing up for our products
• Payment and billing information (processed securely via Stripe)

When you use our products or engage our development services, we may also collect:

• Usage data and interaction logs
• Call recordings and transcriptions (for voice AI products)
• Configuration and preferences you set
• Performance and analytics data
• Source code and project assets (for custom development)

We automatically collect certain information when you visit our website:

• Device and browser information
• IP address and general location
• Pages visited and interactions with our site
• Referring website or source

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our products and services
• Develop custom software and AI solutions tailored to your needs
• Respond to inquiries and provide technical support
• Process transactions and send billing information
• Send you technical notices, updates, and service messages
• Improve our products, AI models, and service quality
• Monitor and analyze usage trends and system performance
• Detect, prevent, and address technical issues or security threats

4. Information Sharing

We do not sell, trade, or otherwise transfer your personally identifiable information to third parties for marketing purposes. We may share information with:

• Service providers who help us deliver our AI products (e.g., Twilio for voice services, ElevenLabs for AI voice technology, cloud hosting providers)
• Payment processors (Stripe) to handle billing securely
• Analytics providers to help us understand usage patterns
• Professional advisors (lawyers, accountants) as needed
• Law enforcement or government agencies when required by law
• Other parties in connection with a merger, acquisition, or sale of assets

All service providers are bound by confidentiality agreements and are only permitted to use your information as necessary to provide services to us.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption in transit (HTTPS), secure data storage, and regular security reviews.

6. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Specific retention periods include:

• Account information: Retained while your account is active
• Call recordings (voice AI products): 90 days by default, configurable per account
• Project files (custom development): As agreed in your service contract
• Billing records: As required by tax and accounting regulations

You may request deletion of your data at any time by contacting us. Some data may be retained in anonymized form for analytics and service improvement.

7. Your Rights

Depending on your location, you may have the right to:

• Access and receive a copy of your personal data
• Rectify inaccurate personal data
• Request deletion of your personal data
• Object to or restrict processing of your personal data
• Withdraw consent at any time
• Lodge a complaint with a supervisory authority

8. Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your experience. You can control cookie preferences through your browser settings. Disabling cookies may affect the functionality of our website.

9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Email: support@eyekron.com
Address: Eyekron LLC, Coquille, OR 97423